For years in conferences I've talked about using your M.B.W.A.degree. Management By Walking Around. The only way to know what's really happening is to inspect it. "People do what you inspect not what you expect."

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 Today my home will be invaded. I shouldn't complain because I called them back. That's right the bathroom repair people are now tearing up my tile, ripping up my shower, fixing what they should have done right the first time and they'll be making an aweful mess. But this is okay because they are fixing a problem.